I recently had a user requirement which required functionality that wouldn’t be possible using the CRM Portals built in ‘Case Reopen’ button which led me to recreating the functionality using a custom Workflow Action Button. Although that worked functionally it did have a problem.
I needed to filter the buttons visibility based on fields within the case record.
There is the ability to filter button visibility in Portals but there is no official documentation regarding the feature, which is called “Filter Criteria”.
In the article below I will cover how this actually works and how you can use it yourself.
Continue reading “Dynamics 365 – CRM Portals Entity Form Action Button Filter Criteria”
It’s not easy finding an up-to-date list of the available site settings utilised by Dynamics Portals or at least I’ve not had much luck in finding one, so this is a first attempt at creating a list. If I’m missing any feel free to comment below and I’ll get them added in.
Unfortunately, WordPress doesn’t lend itself very well to showing tables with a large quantity of information so I would suggest using your browsers search functionality if you’re looking for a specific setting.
And finally, I’m sure there are many more Site Settings that are supported but I’m yet to use them and can’t find a single reference point which lists all of the currently available values.
Continue reading “Dynamics 365 – Full List of Dynamics Portals Site Settings”
Hey All, today I’ll be going over another minor issue I came across whilst setting up a Dynamics 365 Self-Service Community Portal, although I have seen reports of this issue affecting all instances of the Dynamics portals.
Continue reading “Dynamics 365 – Web Portal Activities not Appearing in Cases”
The record could not be deleted because of an association
The record cannot be deleted because it is associated with another record. If you contact support, please provide the tecnical details.
This is normally a horrible error message to come across and one I’ve been dealing with thanks to the Sample Data feature of CRM bugging out on me and leaving me with the job of removing everything myself.
Luckily the tools are there to sort this out in a logical manner.
Continue reading “Dynamics 365 – The record could not be deleted because of an association”
This article will go over the initial setup for the ‘Self-Service Customer Portal’ available in Dynamics 365 Cloud. Although, most of the steps will apply to any of the available portal solutions.
I won’t go into detail about the licence requirements or about advanced customization of the portal as that’s a whole other topic in itself, however, if you’d like me to cover that in another article, comment below and request it.
Continue reading “Dynamics 365 – Self-Service Customer Portal Initial Setup”
This post is a copy of Vicky Rogers great summary of some of the exciting new functionality we’ll be getting with the Spring update rolling out across the world at the moment. The original article can be found on LinkedIn.
Continue reading “Dynamics 365 – Best New Features of the Spring 2018 Release”
For those of you who make use of Dynamics Advanced Find functionality, there is some good news.
With Dynamics 365’s 9.0 update Microsoft will be rolling out a ‘Not In’ query which will allow you to search for records which don’t contain a specific value. This is definitely a highly requested feature and something which should make a good quantity of queries a lot simpler.
More information can be found on Microsofts Dynamics 365 Help Center.