This post is part of my MB2-714 exam series of articles and contains my notes relating to entitlement management in CRM 2016.
This post covers the following required areas –
- Create and maintain entitlement templates
- create a new entitlement
- add entitlement lines
- associate products
- associate entitlement channels
- associate an SLA
- activate an entitlement
- renew an entitlement
Continue reading “Entitlement Management in CRM2016 – MB2-714 Notes”