Entitlement Management in CRM2016 – MB2-714 Notes

This post is part of my MB2-714 exam series of articles and contains my notes relating to entitlement management in CRM 2016.

This post covers the following required areas –

  • Create and maintain entitlement templates
  • create a new entitlement
  • add entitlement lines
  • associate products
  • associate entitlement channels
  • associate an SLA
  • activate an entitlement
  • renew an entitlement

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