Dynamics 365 – How to Add a TinyMCE Editor for CRM Emails

By this point, I think it’s rather evident that Microsoft has little inclination to improve the experience of trying to create an email in CRM, time and again I’ve witnessed users struggling to create a basic email with some simple formatting because the built-in tools just don’t quite cut it.

To improve this situation, let’s add TinyMCE support to our email form in CRM which will allow our users to add some proper formatting and some extra goodies such as tables and source code without issue.

We’ll go from this –

TinyMCE

To this –

TinyMCE1

Continue reading “Dynamics 365 – How to Add a TinyMCE Editor for CRM Emails”

Dynamics 365 – Error -2147218683, At least one system user or queue in the organization must be a recipient

There’s an awful lot of questions about this issue online with very few answers and it’s, unfortunately, something I came across earlier today when we realised that suddenly our support desk in CRM had stopped receiving any emails.

In this article, I’ll go through some things to check that fixed the issue for me and will hopefully help anybody else experiencing this.

Continue reading “Dynamics 365 – Error -2147218683, At least one system user or queue in the organization must be a recipient”

Quick Guide to Sending Mail Through CRM 2013

This post should act as a ‘quick guide’ to sending mail through CRM using the Quick Campaign feature, this isn’t meant to be a detailed walkthrough, its use is to make sure that users can quickly remember the steps required to send out a mass mailer through CRM alone. Continue reading “Quick Guide to Sending Mail Through CRM 2013”