Hey All, today I’ll be going over another minor issue I came across whilst setting up a Dynamics 365 Self-Service Community Portal, although I have seen reports of this issue affecting all instances of the Dynamics portals.
This post is part of my MB2-714 exam series of articles and contains my notes relating to queue management in CRM 2016 which is an important element of the MB2-714 exam for CRM and which can be one of the more difficult elements to grasp in it’s entirety.
This post covers the following required areas –
- Understand system queues and personal queues
- Create and maintain queues
- Add cases and activities to queues
- Work with queue items
- Implement case routing