Today I’ll be demonstrating a simple method to close a case automatically if it remains in a specified Status for a certain length of time. This is particularly useful if you want to close cases if, for example, they haven’t had a reply from a customer within two weeks or similar.
To do this you will require the permissions to create workflows and fields on the case entity.
This small custom workflow step allows you to get the GUID of any record within a workflow whether built-in or a custom entity.
The project and all source code are available on GitHub, feel free to use it in any manner you see fit.
Continue reading “Release of ‘GetGUID’ Custom Dynamics CRM C# Workflow Step”
I recently had a user requirement which required functionality that wouldn’t be possible using the CRM Portals built in ‘Case Reopen’ button which led me to recreating the functionality using a custom Workflow Action Button. Although that worked functionally it did have a problem.
I needed to filter the buttons visibility based on fields within the case record.
There is the ability to filter button visibility in Portals but there is no official documentation regarding the feature, which is called “Filter Criteria”.
In the article below I will cover how this actually works and how you can use it yourself.
Continue reading “Dynamics 365 – CRM Portals Entity Form Action Button Filter Criteria”
SharePoint & CRM 